Refund policy

RETURNS

We hope that you're happy with your purchase. If for any reason you are unsatisfied and would like to return it, we will gladly accept your item(s) for a refund provided a return request is submitted via our return portal and mailed out within 3 business days of it being delivered to you. After 3 days, any return requests through our return portal will receive a store credit up until 14 days of delivery date.

All items bought on sale are not returnable and are final sale.

To be eligible for a return, the item(s) must be folded in its original packaging, unworn, and with the original tags still intact. Return authorization is required.

All returns must be processed via our automated returns portal (https://fameoncentral.loopreturns.com/#/) where you will receive a prepaid shipping label.

The label cost will be free if you choose to receive a store credit for your purchase. If you choose the refund option, the cost of the return label will be deducted from the amount refunded to your original form of payment. The cost of the shipping label will be determined by the weight of your return. If you are returning your items to our Cedarhurst location without using the returns portal, it must be returned within 3 days of delivery for a refund.

Due to the rising costs in shipping and credit card processing fees, any returns of more than $1000 will be assessed an additional charge of $39.95 to cover these expenses.  A restocking fee of 5% will be applied to all orders over $500 that are dropped off at our Cedarhurst location. 

The Fame on Central return policy is subject to change at any time without prior notice. It is the customer's responsibility to ensure that they familiarize themselves with the most recently updated return policy, as posted here on the website.

REFUNDS

Returns that fit all the requirements listed in our return policy qualify for a refund equal to the full paid value of the items that are returned. Refunds will be processed back onto the original form of payment. Please allow up to 14 business days from when the return is delivered for your return to be processed and a refund issued.

If you paid with a credit card, this will show on your next statement, depending on the issuing bank and/or billing cycle. If you paid with a Gift Card, we'll email you an electronic Fame Gift Card. If a credit card was used in combination with a Gift Card the merchandise amount charged to the Gift Card may be refunded via an electronic Fame Gift Card

If the return does not fit the return requirements, Fame on Central reserves the right to process the return as deemed fair by the vendor; ie. website credit. Please note that website credits are only valid online and cannot be used at any of our physical store locations. 

Shipping Charges: Unfortunately, we cannot refund shipping charges.